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Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands

Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands

5.0(15 reviews)See reviews ↓·Birmingham

About the company

Dual Works is a furniture design studio and workshop based in the Midlands. It designs and builds furniture and interiors, and delivers projects across the UK. The studio is formed of Olivia Ricketts, Zoe Robertson, and Steve Snell, whose combined experience in 3D design, object making and furniture design exceeds 50 years. Dual Works designs custom furniture and installs a range of projects across Furniture and Objects, Spaces and Interiors.

What customers say

Based on genuine customer reviews

Inventive problem solving paired with dependable delivery characterises the feedback left for this Birmingham design and making practice. Steve, Zoe and Olivia are named repeatedly by clients who describe a smooth process that stayed on schedule and within budget, with the finished piece matching the agreed design. Several customers highlight kitchens made for extensions and renovations, while others mention exhibition builds, display plinths, trophy manufacture and bespoke furniture for varied spaces. The team's readiness to question initial ideas and help clients clarify their own requirements through a playful yet intuitive design approach comes up often.

Handling of colour, an eye for detail and the standard of material workmanship attract frequent praise, as does the effort to source timber responsibly, including reclaimed beams and wood from earlier exhibitions. Communication throughout projects is described as straightforward, well organised and quick to respond, making the experience feel inclusive and enjoyable. For complex briefs, such as a listed jewellery workshop needing unusual solutions, clients note the creative answers devised while honouring the building's past. Zoe, Steve and Olivia remain a consistent point of praise.

Design agencyDisplay stand manufacturerFurniture manufacturerInterior designer
Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands — Customer photo
Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands — Customer photo
Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands — Customer photo
Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands — Customer photo

Reviews

Reviews are taken from publicly available sources.

NF
Nicola Fleet-Milne1 July 2026

Working with Dual Works was an absolute pleasure from start to finish. Zoe, Steve and Olivia took on our trophy design and manufacture project with a very challenging deadline and delivered beyond all expectations. They were responsive, organised and wonderfully communicative throughout, making what could have been a stressful process feel effortless. Their positivity and enthusiasm were infectious – a genuine ray of sunshine to work with. The finished trophies looked fantastic and received endless compliments on the night. Every commitment they made was delivered exactly when promised, which gave us complete confidence throughout. They came highly recommended and it's easy to see why. A talented team, exceptional customer service, and a product that exceeded our expectations. We couldn't be happier and would wholeheartedly recommend Dual Works to anyone looking for creative excellence combined with flawless delivery.

KB
kate burkill7 May 2026

Steve , Zoe and Olivia have designed and made the most beautiful kitchen for us. The whole process was seamless and bang on time and budget , the design was thoughtful and practical for our space . The end result was exactly as designed and we are really delighted , it has transformed our house . Communications with Dual Works were always easy and productive. Working together the team have made something very special and we would totally recommend them.

SC
Simon Cane9 February 2026

We were looking for something different, something better than the standard sort of kitchen you get from the usual suspsects. We got lucky and found Dual Works, local makers with heart and talent in equal measure. Zoe, Steve and Olivia helped us through the design process, challenging some of our set ideas and encouraging us to think clearly about what it was we wanted through an intuitive and playful appraoch to the design process. They managed and delivered the design, build and install process smootly while we undertook the basic prep of the space. Working with them was a postive and even joyful experience built on mutual trust and respect. The result is a unique 'artisan' kitchen space that looks super cool and functions in the way that we wanted and need it to. If you are thinking about a new kitchen, and want something different, something better than the standard computer designed homogeny of kitchen suppliers, talk to Dual Works, dare to dream, you will not regret it. Photo's will be appearing on their website.

AH
Andy Higgs19 December 2025

An opportunity to collaborate on a build project with Zoe, Steve and Olivia had been on the cards for a number of years, having been impressed by examples of their prior work over recent years. Finally this year, I had a project for them, a custom design-and-build desktop for my studio. A delight to work with; I am very happy with the result, and I very much appreciated the collaborative approach. Would highly recommend :)

AP
anna parker16 June 2025

We have worked with the Dual Works team on several projects over the last ten years, and would really recommend working with them. The design process is always enjoyable, with attention to detail, excellent material workmanship, and delivery on time, working to any budgets. They are a brilliant dedicated team, exceptionally talented and we look forward to working with them more in the future.

MK
MALCOLM KIRKHAM12 June 2025

We renovated a grade 2 listed jewellery workshop which required some unusual problem solving on various projects. We wanted to respect the history of the property whilst creating some features, such as window coverings, as well as an artful installation in the garden. We were delighted to work with Dual Works who came up with some really creative solutions.

JH
Jeremy Hobbins6 June 2025

The Birmingham School of Jewellery have worked with Zoe & Steve @ Dual Works on a number of projects and are always delighted with the outcome. They are friendly, creative and professional and I would happily recommend them to everyone.

Bespoke furniture makers in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1Flat Pack Furniture Assembly Service★ 5,0158Yes
2Dual Works | Designer and Maker of Bespoke Handmade Furniture based in the Midlands (this page)★ 5,015No
3Flat Pack Solutions Ltd★ 4,991Yes
4The Birch Boys | Bespoke Furniture & Shopfitters★ 4,813No
5STECHFORD PINE FURNITURE FACTORY - Pine Furniture Birmingham★ 4,621Yes
Contact
dual.works23 A, Kenyon St, Birmingham B18 6AR
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed